TomTom Mail-order Service

Please note: these web pages were copied off-line for your convenience on 1 March 2002. Please go on-line to www.tomtom.com for up-to-date information.

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Easy Ordering
Order Confirmation
Delivery&Shipping Charges
Payment Methods
Questions
Terms and conditions

"...I just received my order that I placed with you only a couple of days ago! Fantastic delivery!!! I was worried that it would take extra time to get my order being that I'm in the US, but you guys delivered it faster than many of the vendors I deal with within the US.
Your support team has also did a great job at promptly answering all of my questions prior to the purchase!
Thank you all very much for the fantastic support!... and the great products!!"
Read these and other independent reviews

Easy Ordering
Shopping in our mail-order store is simplicity itself. Choose from the items, or select a different category. Enter the number of items you want and click [ORDER] to add the items to your cart. A list will be displayed showing your order, which you still may edit. Please select your delivery method. When you are ready to place your order click [CHECK OUT] to enter your shipping & billing details:

- Company name
- Your name
- Shipping (and billing) address
- Your E-mail address (so we can keep you informed about the status of your order)

You will be presented with a complete overview of your order and shipping charges. You will be asked to check your order details and click [AGREE] to enter payment details.
Order Confirmation
You will receive a confirmation of your order by E-mail immediately (except if you do not provide an E-mail address).After one or two working days, once your payment has been authorized by your credit card company, you will receive an E-mail to inform you that we've packaged and shipped the product to you. Inside the package itselfwill be a sales invoice for your administration or an invoice will be sent to you separately. VAT will be specified in this invoice if applicable to your country.
Delivery & Shipping Charges
Delivery:

- All shipping is done by DHL.
- No shipping available to P.O. Boxes

Shipping Charges:

- EU countries is £6 (within 2 working days)
- All other countries: £15 (within 3 working days)

Payment Methods
International payment methods:

- Visa creditcard with SSL
- Eurocard/Mastercard with SSL
- American Express creditcard with SSL
- Diners creditcard with SSL
- Visa creditcard with SET
- Eurocard/Mastercard with SET

Belgian payment methods:

- Proton
- Bank transfer ('bankoverschrijving')
- BBL Home'Pay
- Yucom E-Pay
- KBC Online

Dutch payment methods:

- Rabobank Direct Betalen
- Bank transfers ('bankoverboeking')
- Bank authorization/collection forms ('eenmalige machtiging')
- Direct Debit ('eenmalige machtiging')
- Maestro SET

German payment methods:

- Bank transfers ('Überweisung Inland')
- Direct Debit ('Bankeinzug/Lastschriftverfahren')
- Direct Debit ('Elektronisches Lastschriftverfahren/ELV')
- Commerzbank OnlineBankingweb
- Deutsche Bank 24
- Dresdner Bank InternetBanking
- Paybox

Italian payment methods:

- Bank transfer ('Trasferimento bancario/Bonifico')

Finnish payment methods:

- Bank transfer ('Tilisiirto Giro')
- Merita Solo Payment

French payment methods:

- Bank transfer ('Virement bancaire')
- Cartes Bancaires
- Carte Bleue

Luxembourg payment methods:

- Bank transfer

Spanish payment methods:

- Bank transfer ('Transferencia')

Swedish payment methods:

- Bank transfer ('Inbetalning/Girering')
- Merita Nordbanken Solo ('E-Betalning')

UK payment methods:

- Bank transfer
- Cheque
- Mondex
- Solo
- Switch

Questions about products or orders
Before you mail us:
If you have a question about one of our products, please check first our support pages at http://www.palmtop.nl/ce/support.html
If you have a question about your mail-order:
Please specify clearly which order number you are talking about.
Please contact our Support Center (please write us in English),
or by fax on +31 20 446 9496 or telephone +31 20 446 9469
Email Support
Terms and conditions
1. All orders placed are subject to stock being available, if any item is out of stock, it will be sent as soon as possible. If there is likely to be a long delay, we will endeavour to contact you to advise of this. If an item becomes unavailable, we will contact you to cancel the original order.
2. Order Acceptance - the receipt of our email order confirmation does not constitute the acceptance of an order, or as confirmation of an offer to sell. Additional verification of information may be required prior to the acceptance of any order.
3. All orders are accepted subject to the full terms and conditions of Palmtop BV.
4. The privacy and confidentiality of your personal information is important to us. Therefore it is our policy not to disclose or sell this information regarding your orders and products you purchase to any outside organisation. Palmtop BV may use such information to communicate special promotions and offers to you by email or post, unless you notify us that you do not want to receive such communications.
5. Any claims for damage, faults and miss-shipped items must be made within 7 days of receipt of goods.
6. Goods are not supplied on a trial basis. If you need to return any goods please contact our sales department. All returns must be in stock condition in the original boxes with all documentation. You are responsible for ensuring the safe delivery of returned items and any cost incurred for this are the responsibility of the purchaser. Opened software will not normally be accepted for credit. Faulty disks will normally be replaced.
7. Prices are subject to change without notice - however, when an order has been placed we will always endeavour to honour that price. If, due to circumstances outside our control we have to increase the price we will advise you and offer you the opportunity to cancel the order.
8. Palmtop BV is not liable for any customs duties that might be incurred when the goods are shipped.
9. These terms and conditions do not affect consumer statutory rights.
See also:
Ordering Palm™ products
Ordering EPOC™ products
Ordering Windows® CE products

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